Sony·headphones
Sony WH-1000XM5
Based on 38 credible posts from YouTube, Bluesky & Hacker News. 7 filtered out as bot-like or off-topic.
Medium confidenceA solid sample; expect small shifts as more owners post. How we score
Scored November 11, 2026
We may earn a commission from this link. It never affects the score.
Owner reviews
Overall owner mood
Owners are split: 47% of 38 reviews are positive, 24% negative, and the rest mixed or neutral. Praise centers on sound and price & value. The most common complaint is build & durability (9 owners). Owners are divided on noise cancelling. Owners with 6+ months of use are more positive (60%), which suggests it holds up well.
What owners like
Sound praised by 9 owners (2 disagree)
“The battery life is better, the sound imaging is better, the call quality is better.”
Price & value praised by 2 owners (1 disagree)
“I am willing to take the risk since i feel that Sony should really drop the prices on the new xm5 and xm4s by now.”
What owners complain about
Build & durability raised by 9 owners (1 disagree)
“My XM5 hinge failed during normal use while the headset was still under warranty.”
Customer support raised by 3 owners
“I have had 3 generations of the headphones and all of them break or stop working within or right after the warranty ends.”
Comfort & size raised by 2 owners (1 disagree)
“The Google example might show how it might appear: Since you are context-switching between multiple projects, you cannot afford to work from a kitchen table with poor ergonomics.”
Connectivity raised by 2 owners (1 disagree)
“edit: Another big gripe is with the Bluetooth codec itself, and how the quality changes depending on if the mic is active.”
Owners are split on
- Noise cancelling 5 like it · 3 don't
Worth reading the reviews on these if they matter to you.
What owners talk about
- Sound9 praise · 2 complain
- Build & durability1 praise · 9 complain
- Noise cancelling5 praise · 3 complain
- Comfort & size1 praise · 2 complain
- Customer support0 praise · 3 complain
- Connectivity1 praise · 2 complain
- Price & value2 praise · 1 complain
- Battery & charging1 praise · 1 complain
Built from the reviews themselves — every quote links to the owner who wrote it.
Every credible owner review, most detailed first. Bots, off-topic comments, and ones that say nothing about using it are left out.
I had mine for a year or so and didn’t really like them mine had thin cushions , it would randomly pause my music without me changing the settings after an update I had to always fiddle in the settings to turn something off an update would turn back on. Just wasn’t a fan glad to get rid of them.
The Sony WH-1000XM5 (newest version) headphones have both touch and voice controls, but they can be frustrating to use. The touch controls are meant to be easy, but they’re often too sensitive or don’t respond well. [...] These controls are 10x worse than the much older versions that had volume and pause buttons on the headphones.
For anyone considering these headphones, it might be worth factoring in an additional ₹5,000 “hinge installment” when evaluating the real cost of ownership. My XM5 hinge failed during normal use while the headset was still under warranty. The warranty claim was denied and I was asked to pay ₹4,830 for repair after the issue was classified as “external damage”. What is surprising is that many users online appear to report the same hinge failure. Community polls with 2200+ respondents suggest around 25% hinge breakage and nearly 47% overall failures, mostly hinge related. During a phone call, a Sony representative mentioned that if warranty claims were accepted for this hinge issue “everyone would start asking for it.” But if many customers have the same complaint, shouldn’t that raise questions about a structural issue rather than external damage?
[...] The ANC is INSANE i see what ive been missing out on. The battery life is better, the sound imaging is better, the call quality is better. [...] The only exception is charging once a week. Never worn around my neck, never taking them off too fast or rough, so the hinge issues dont scare me, but as of today, day one, after doing my song testing, eq work, and dolby atmos comparisons i love these. [...]
Mine stopped charging as soon as I left the country and now have a brick. I have had 3 generations of the headphones and all of them break or stop working within or right after the warranty ends. [...] I have my Bose N700 that I bought as soon as they came out and still work flawlessly. [...]
My XM's broke surprisingly easily. [...] I'm sure XM4 would not have broken as easily. [...]
Sony WH1000XM5 headphones are my daily driver, mainly Zoom calls and music. I'm generally pretty happy with them, but one big gripe I have is when I'm on a call and briefly take off my headphones to e.g. [...] It happens so often I even wrote a script to switch to the MacBook internal speakers then back to the headphones. I've used wired headphones before (and the Sony even has a wired option), but I didn't like how the cord was constantly getting the the way of my arms. edit: Another big gripe is with the Bluetooth codec itself, and how the quality changes depending on if the mic is active.
My WH-1000XM5 set broke, and it was going to cost more to repair it than buy than simply buying a new pair. So I decided to check out the cheaper end of the market, and bought a pair of Edifier W830NB. [...] But I was very happy to discover that when plugged in via USB-C, the microphone works over usb with full quality, that's one thing my WH-1000XM5s couldn't do, nor the newer XM6s So both Bose and Sony need to step up their game.
I use the Sony WH-1000XM5 for gaming (and music/videos on the iPad); I use a condenser mike for voice chat. The headphones get extremely heavy use and work well (they should at that price) but I've had to disable the touch controls due to a known issue with them. (Cheap USB one ear headset for work)
I got lucky with the hinges and I've had them for over two years. Almost daily usage and no issues. It really sucks that a widespread issue would mar an otherwise outstanding headphone.
I bought some of these on eBay for $150. My XM4s broke on me after 5 years which is crazy (I used them everyday).
[...] I've had a true OG audio nut try them. [...]
Noise canceling headphones are probably the most important and usually only adaptive tech I use. I got the Sony WH-1000XM5 3 years ago and they died last month 😭 I’m trying the Sennheiser Momentum 4 this time
[...] ChatGPT has close to a billion MAU and they're losing money even with subscriptions. Meanwhile Google with Gemini is catching up (although I've seen reports that Gemini is also testing ads in their chats, especially without disclosing it's an ad, by linking to Google Shopping [0]). The Google example might show how it might appear: Since you are context-switching between multiple projects, you cannot afford to work from a kitchen table with poor ergonomics. [...] Redundant Connectivity Don't trust Airbnb Wi-Fi for your "Impact Doc" delivery or lead syncs. [...] Audio Privacy In urban areas like Chicago or New Orleans, street noise is a constant risk during meetings. The Sony WH-1000XM5 headphones have the best background noise cancellation for your microphone. [...]
[...] i just bought xm5, but im disappointed by the fact that the ANC isnt as GOOD as people say/review. [...] i alr checked the settings, the noise canceling is active (i always turn it on from the app/buttons). but to me, its not that WOW, or is it broken? [...]
I just bought the m5 for $199 they are okay, podcast sound amazing on them and im def satisfied with the anc which was my number 1 feature. [...]
I bought a new pair of headphones this month: the Sony WH-1000XM5. They’re amazing, and the sound quality feels incredibly professional.
My Xm5s broke after only a single month after buying them. I'm planning to get some Sennheiser Momentums instead.
It Happened To Me: a Sony Headphone Owner Autobiography As if I needed one more shitty piece of annoying garbage to happen in my life, my headphones just snapped exactly like everyone else's today. Sony WH-1000XM5 headphones are defective, but there's no class action lawsuit. [...]
I recently bought an XM5bon ebaybfor $144 used. I am willing to take the risk since i feel that Sony should really drop the prices on the new xm5 and xm4s by now. And i also have other headphones.
I am still using the XM3...Coz I don't have money to upgrade. Although is my use case, I use it more for commutes or if I am on a plane. [...] Can't wait to try how good the ANC tech now.
I think it's a case of the whole user base not being BETA testers with the poor hinge design - The didn't release an MK II of the XM5 and now it's down to the user to warranty it and be without it for potentially 2 weeks. Did the change the materials used or the hinge itself on RMA units - I doubt it. [...]
I’m not bald but I heart my headphones and need rich bass at all times: - Gym: SkullCandy Crusher 540 Active (BEST bass) - Gym: SkullCandy Crusher ANC 2 - Travel: Sony WH-1000XM5 - Earbuds for small ears : SkullCandy Method 360 ANC Wireless
hopping in to say ime earbuds will be ruined by a conch for up to a year but a comfortable over-ear can be a lifesaver, i got the sony wh-1000xm5 after my first conch!
My headphones, the Sony WH-1000XM5, are so ridiculously powerful: I cannot hear people talking, door knocks, air conditioner blasts, etc. [...]
I got a pair of the Sony WH-1000XM5 headphones for christmas and they are INCREDIBLE and IMO, over-ear headphones are the best when it comes to noise cancellation.
Bought a pair of Sony WH-1000XM5 headphones. Dear god turning on the noise cancellation made me think i had gone deaf. [...] a bit annoying that i have to use my phone to pair it to my computer but so far its not that bad.
Yea I had some over the ear headphones from sound core that I really like until I got my Sony WH-1000XM5
I have the sony wh-1000xm5 and 1) amazing sound cancelling 2) audio quality is the best. I use them to hear the background details in songs
I've used the Sony WH-1000XM5 bluetooth headphones for a long time, never used a mic with them, and haven't ever had complaints about sound quality. Big fan.
An interesting fact is that it's easier for me to understand a foreign language when I listen to exercises on my phone (Samsung Galaxy S22 Ultra). Higher-end noisecancelling headphones (Sony WH-1000XM5) make the sound too spatial.
I bought the AirPods Max 1 but had to return them because they felt like a vice and were too heavy. I ended up going with the Sony wh-1000xm5, which are much lighter. My only complaint on the Sony is the earcups are not deep enough for my big ears.
did Sony threatened you to be that nice , talking about the hinges ? Cause YEAH, hinges are a real problem on this model. Whatever how you treat the xm5, hinge will have 1 chance on 4 to break . [...]
The PDF lists specific products and their results, Sony WH-1000XM5 look good, so do a few others. [...]
So I bought a fake Sony WH-1000XM5 headset and took it apart. What I found inside, didn't surprise me. sony wh1000xm5 thewalkmanblog.blogspot.com/2025/03/fake...
I'm using sony wh-1000xm5, been using PX from B&W before and I'm going back to them when I'm buying new. I'm always listening to Spotify. Easy and clean..
Sorry, I'm not talking earbuds but closed headphones. I have the WH-1000XM5, and I immediately notice that I hear my own voice/noise way more as soon as I turn them off.
Sony WH-1000XM5 long-term: how it holds up
When problems show up
- Build & durabilitytypically around 3 years · 3 reports
The claims, and the evidence
Owners push back on 2 of 9 marketing claims.
What the brand claims
- Industry-leading noise cancellationMixedNoise cancelling: 5 of 8 positive
- Two processors controlling 8 microphonesFew owner reports
- Up to 30 hours of battery lifeFew owner reports
- 3-minute quick charge for 3 hours of playbackFew owner reports
- Specially designed 30mm driver unitOwners agreeSound: 9 of 11 positive
- Lightweight design at about 250gOwners disagreeComfort & size: 1 of 3 positive
- Speak-to-Chat
- Multipoint connectionOwners disagreeConnectivity: 1 of 3 positive
- Hi-Res Audio Wireless with LDACOwners agreeSound: 9 of 11 positive
What owners report
“I got lucky with the hinges and I've had them for over two years. Almost daily usage and no issues. It really sucks that a widespread issue would mar an otherwise outstanding headphone.”
after 2 yearsView on YouTube“I bought some of these on eBay for $150. My XM4s broke on me after 5 years which is crazy (I used them everyday).”
after 5 yearsView on YouTube“I had mine for a year or so and didn’t really like them mine had thin cushions , it would randomly pause my music without me changing the settings after an update I had to always fiddle in the settings to turn something off an update would turn back on. Just wasn’t a fan glad to get rid of them.”
after 1 yearView on YouTube“I use the Sony WH-1000XM5 for gaming (and music/videos on the iPad); I use a condenser mike for voice chat. The headphones get extremely heavy use and work well (they should at that price) but I've had to disable the touch controls due to a known issue with them. (Cheap USB one ear headset for work)”
Common Sony WH-1000XM5 problems
Problems most owners who mention them agree on, plus ones owners are split on.
- Build & durability9 owners report this (1 disagree)View on YouTube
“but to me, its not that WOW, or is it broken?”
- Customer support3 owners report thisView on YouTube
“I think it's a case of the whole user base not being BETA testers with the poor hinge design - The didn't release an MK II of the XM5 and now it's down to the user to warranty it and be without it for potentially 2 weeks.”
- Controls & input2 owners report thisView on Hacker News
“These controls are 10x worse than the much older versions that had volume and pause buttons on the headphones.”
- Comfort & size2 owners report this (1 disagree)View on Hacker News
“I bought the AirPods Max 1 but had to return them because they felt like a vice and were too heavy.”
- Connectivity2 owners report this (1 disagree)
- Noise cancellingOwners split: 3 complain, 5 happyView on Bluesky
“Dear god turning on the noise cancellation made me think i had gone deaf.”